When you place an order, we will estimate shipping for you based on the shipping weight of your item(s).
Refunds will be available for up to 30 days from the day you receive your order.
If your return is in any way a result of an error by FamiGifts, we will happily refund all applicable shipping costs paid on the product(s) you are returning.
If the return is not the result of an error by FamiGifts, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s).
IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at FamiGifts center.No refunds will be available after the 30-day returns period has expired.
We'd love to hear from you - There are some options to contact us:
You can use live chat form at the right bottom of screen or simply send us an email from Contact Us page. If you are viewing a product, you can also use "Ask Questions" form at product detail page.
214 Nguyen Xien
Thanh Xuan, Ha Noi