RETURN & REFUND

What is your cancellation policy?

Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

We do not accept cancellation of orders outside the 24 hours window and/or because of the producing reason. Please note that our products are made to order hence all customers should be aware of this before concluding an order.

What is the return & exchange policy?

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order. Please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement.

Our store does not accept Returns or Exchanges, once an item has been received in normal condition it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

  • Items are faulty – damaged/broken or soiled upon arrival.
  • We sent wrong item – size, style, color.
  • Parcels that are lost in transit.
  • Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
  • We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Note: FamiGifts Shop will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

In most cases, we will replace your order if there is a problem such as a defect or broken in transit.  Our process takes 1-3 business days to produce as we need to check for defects before shipping. 

If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we received your information and it is sufficient, we will reship a new one within 2 days.

In most cases, we will replace your order if there is a problem such as a defect or broken in transit. 

All Sales Are Final!!!

Strictly no returns or exchanges and refund unless there are the defect(s) in the product(s) (including when you use the coupon to buy)

No return or cancel when you use any coupons. We only refund or cancel if they are broken or damaged.

Shipping fee will NOT be refundable once the item has shipped. 

Any unsuccessful delivery due to any customers' mistakes on shipping address or customers' unavailability, any loss of products due to the security of customers' living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.

If you have further inquiries, please contact us via support@famigifts.com